Undertook the design and build of a multi-device social media feedback platform that allows customers to interact with the brand experience and to attract and capture feedback from social users in a branded environment.
convo social feedback
The customer experience app aims to use social media to amplify a consumer’s experiences with businesses and brands in Australia. A social listening platform, it is available as a white label solution for brands to listen and monitor social conversations and experiences, as well as engage with target audiences.
Brand Awareness and Reach
- Build a stronger community with the ‘peoples voice.’
- Engage with your customers on a deeper social level.
- Create deeper brand loyalty.
- Increase your brand reach through social user generated content to Facebook and Twitter
Data Analytics and Insights
- Deliver more relevant content and experiences to your customers.
- Collect your customers social and psycho-demo data.
- Understand your customers through data insights.
- Paths to purchase
- Optimise the best experiences
- Personalise your promotions and offers
- Use the data as a feedback mechanism for the partners.